SCM CLOUD – ORDER MANAGEMENT

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“Transitioning to the Oracle Cloud helped us save significant investment costs and reduce our end users’ manual, daily reporting and bookkeeping work. We now provide a detailed, flexible ledger record and much more accurate tax reports. We are very happy with the Oracle Cloud.”

Thao Dam
Finance Manager, Saigon Premier Container Terminal

Overview

A Complete Multi-Channel Order to Cash Solution

Manage orders from all your channels to get a single view of your customer. Orchestrate the order to cash process and proactively resolve exceptions with Order Management Cloud
  • Single Face to Customer
Unify your customer facing processes and get a consolidated view of your customer
  • Proactive Monitoring
Meet customer request dates and quantities, and proactively monitor orders at risk
  •  Optimized Fulfillment
Optimize the sourcing and fulfillment of an order to be the most profitable
  • Advanced Fulfillment Processes
Leverage your extended supply chain network to enhance system-wide fulfillment efficiency

Features

Multi-Channel Order to Cash Management

  • Order Capture
Capture, configure, and price orders, with business users setting up all the product constraints and pricing rules
  • Single Face to Customer
Leverage your current investments and consolidate quotes and orders from all your channels and existing systems
  • End-to-End Capability
Automate, monitor, and manage the process from order capture to settlement to post-sales care

Order Promising and Supply Allocation

  • Optimized Order Scheduling
Fulfill orders from the most profitable source and utilize global inventory as well as in-transit and planned supply
  • Allocate Supply
Serve the needs of your market segments by allocating supply based on attributes of customer, order, or item
  • Prioritize Backlog
Manage a consolidated view of the backlog and reprioritize the orders to meet financial objectives

Order Orchestration and Visibility

  • Pre-Seeded Processes
Enable drop-ships, back-to-back, capable-to-promise, configure-to-order, and more, while tailoring new processes to meet your needs
  • Fulfillment Orchestration
Define and execute order fulfillment processes for products as well as services on the same order
  • End-to-End Visibility
Get updates on orders, inventory, shipments, planned supply, and invoices, and improve the quality of decisions through in-context analytics

Exception Resolution

  • Monitor
Keep tabs on fulfillment tasks and resolve issues before they affect customer commitments
  • What-if Analysis
View and evaluate various options before picking the best one
  • Order Changes
Define and enforce rules for changing orders